Refund policy
30-DAY RETURN POLICY
We offer a 30-day return window, beginning from the date your item shows as delivered by the shipping carrier (as confirmed by tracking). To be eligible for a refund, your item must be:
- Unused and unwashed
- In its original packaging, with all tags attached
- Accompanied by your order number as proof of purchase
All returns must be pre-approved. Please do not send any item back without authorization — unapproved returns will not be accepted and will not be refunded, and we do not provide a return address until a request has been reviewed.
How to start a return:
- Email us at support@nuvodreams.com within 15 days of delivery with your order number and reason for return.
- Our team will review your request and, if approved, send you a Return Authorization along with the return address and instructions.
- Once you receive your Return Authorization, ship the item back in its original packaging. The item must arrive at our facility within 30 days of your original delivery date.
Return shipping costs are the customer's responsibility. We do not provide return shipping labels, and we recommend a trackable shipping method — we cannot issue a refund for items lost in transit back to us.
Items returned without their original packaging or tags will be subject to a partial refund of 70% of the product cost. Items that show signs of use, washing, or damage will not be eligible for any refund and will be shipped back to you at your expense.
Refunds apply only to the cost of the returned item. Original shipping charges are non-refundable.
REFUND & REPLACEMENT POLICIES (damaged or faulty items)
If you received an item that is damaged or faulty, we will happily replace it at no additional cost to you. Please contact us within 48 hours of receiving your order with photos of the issue. Our team will review the images before issuing a replacement.
RETURN TO SENDER PACKAGES
NuvoDreams will not be held liable for packages that are returned to sender. Customers are advised to carefully enter the correct address, otherwise the package will not be delivered.
Once the item is received at the warehouse, we can repack, relabel, and reship it, but doing so requires an additional cost — processing and shipping is usually half the order total. If you think you entered an incorrect address, contact us immediately to correct it.
CANCELLATION POLICY
Can I cancel my order? Yes — cancellations must be made within 24 hours of order placement. Email us within that window with your order number and the reason for cancellation.
We do not accept cancellations outside the 24-hour window, or cancellations based on standard shipping time (shipping estimates are posted in each product's description).
Approved cancellation refunds are processed within 24–48 hours before the funds reflect in your account.
LATE OR MISSING REFUNDS
If you haven't received your refund yet, check your bank account again and contact your credit card company — it can take some time for a refund to post officially. If you've done this and still haven't received it, please contact us by submitting a ticket at our website.
SALE ITEMS
Only regular-priced items may be refunded. Sale items cannot be refunded or returned.